Hartley Thomas has developed a unique expert helpdesk providing a full range of support services to enable your accounting users to get the best out of your system. Operated by systems and part qualified accountants with telephone, email, and web access six days a week 12 hours a day, we provide:-

1. Application support
   • Help with how to use your financial application including training
2. System support
   • Help with resolving system access issues and managing and escalating user recorded faults or issues
3. Accounting support
   • Help with preparing and posting journals, reconciliation work and building new reports

We tailor our service to fit the exact situation each customer. Our helpdesk makes every effort to resolve issues and answer queries at the time on the call. The service levels we offer vary according to the type of service request and your businesses individual needs.

We do not replace existing IT Helpdesks, but compliment them ensuring that the exact mix of services meets your specific organization need and providing you with:-

1. Direct access to expert help - less time to the answer you need, hands-on personal support, and better quality service and problem analysis
2. Multi-time zone coverage - follow-the-sun availability at no extra cost
3. Low cost - far cheaper than having your accounting staff read manuals or review web pages
4. Service Management and Performance Reporting - vs. targets, vs. service levels
5. One number one address - for all your service needs